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FREQUENTLY ASKED QUESTIONS

What Is IPL?

Light targets the melanin in the hair follicle, which breaks the cycle of hair regrowth. With continued use, it delivers long-lasting hair reduction. An at-home Intense Light Pulse (IPL) hair removal device that uses warm and gentle

Does IPL work on all skin types and hair colors?

Unfortunately not. IPL hair removal technology is not universally compatible. It's not suitable for tattooed and over-tanned skin, wounded areas, and pregnant. Additionally, the technology works best on the body areas with high contrast between hair color and skin tone, which means it is not suited for everyone and every body part. It is limited by IPL technology. It works least on black and dark brown skin tones and white, gray, red, and light blond hair color. Check the skin and hair color chart.

Is the IPL treatment painful?

Not at all!  IPL is painless. Those with sensitive skin may experience discomfort in higher settings, but sticking with a lower intensity level makes treatment very gentle.

Can I use my handset over tattoos?

You should not use the IPL over Tattooed skin. The light energy will be more attracted to the pigments in the skin than the melanin in your hair, which can lead to bad skin reactions. You should always use your 5minskin handset around your tattoos.

Is it suitable for freckled skin?

It is not recommended to use IPL treatment over dark freckles or moles. Light freckles are fine.

Is it safe for tanned skin?

For the health of your skin, it is recommended to wait at least 2 weeks after tanning before using your handset. If you have a sunburn, you should not use the device for at least one month.

Is hair loss permanent?

Following the scheduled treatment plan, you should see up to 80% hair removal. Consistency is your best friend on this journey to lasting results. When using your device, you destroy hair follicles in the ‘anagen’ hair growth phase. Hairs that were not in the ‘anagen’ phase during treatment may still grow.

How often do I need to use my handset?

1-3 weeks - 3 treatments per week (every 2 days)

4-6 weeks - 2 treatments per week

  • In 3 Weeks*:In less than 3 weeks of consistent treatments, you'll begin to see visible hair growth reduction. (* Refers to a decrease in hair count within 3 weeks, sourced from third-party laboratory testing reports. Individual results may vary)
  • In 6 Weeks*: After 6 weeks of consistent bi-weekly treatments, the hair follicles start to shrink and the hair begins to fall out.
  • In 10 Weeks*: Most people will have achieved the desired results by this stage, with skin becoming smooth and nearly hairless.
Which areas of my body can I use my 5minskin IPL handset?

Your IPL handset is effective to use everywhere that hair grows, including your arms, underarms, hands, legs, chin, neck, back, and bikini line. It is not recommended to use it around your eyes without protective eyewear. Here’s the recommended intensity level for different areas of your body:

Armpits - levels 2-3

Face -  level 2

Legs -  levels 3-4

Arms -  levels 3-4

Bikini area - level 2

Is it necessary to shave before using the handset?

Yes, we recommend that you shave the treatment area before using your handset. Shaving the hair to the appropriate length will help IPL effectively focus on the hair follicles. Before using the device, it is advised to shave your skin and clean the residual hair.

What hair removal can I use between treatments?

You should only shave. Waxing, plucking, threading, and epilation can all reduce the effectiveness of your treatment. This is because the hair follicle needs to be intact for IPL to work.

Is it safe to use the IPL device if I am currently doing skin treatment?

We do not recommend using the handset while doing the skincare treatment. It is also advisable to consult the doctor after the treatment is finished to make sure it is safe to start using the IPL technology.

Is the 5minskin IPL device cordless?

The device is not cordless. Your IPL hair removal needs to be plugged in at all times during the treatment. But the cord is long enough so you can use it comfortably and conveniently wherever you choose.

Is IPL safe for the skin with moles and skin tags?

While IPL can be safe for skin with moles and skin tags, it requires careful consideration and precautions to avoid potential risks. Always seek professional advice and ensure that any skin irregularities are properly evaluated before undergoing IPL treatments. This approach helps in maintaining skin health and preventing complications.

Do I need to wear protective eyewear during my treatment?

Yes! We recommend wearing protective glasses during treatment. The glasses are included in the package and they help to protect your eyes from bright flashes.

How should I clean my handset?

You can care for your handset by simply cleaning the window with a soft dry cloth or with our 5minskin UV sterilizer base.

Does my handset come with a warranty?

Yes! Each handset comes with a limited 1-year manufacturer’s warranty. If your handset stops working due to a manufacturing defect, it is eligible for a full replacement at no cost. You must contact support at hello@5minskinipl.comand we will take care of the rest.

Where is my order?

All orders are processed within 12-24 hours Monday-Friday, and orders placed after 1 pm ET are processed the next business day. One of our carrier partners picks up your package from our warehouse (i.e. USPS, UPS). You’ll get a shipment notification email with a tracking number as soon as your package ships.USA: 2-3 DaysCanada: 5-10 DaysAustralia & Other Regions: 7-14 Days

What do I do if I decide to return my handset?

We offer 90 Day Money Back Guarantee for 5minskin IPL devices. If you’d like to return your handset, you can easily do so via the ReturnCentral app https://5minskin.com/a/service