Shipping Policy

SHIPPING POLICY

This policy is applicable to the USA, Canada, Australia and other regions. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

A. SHIPPING COSTS

Shipping is 100% free and we offer this policy worldwide.

B. TRANSIT, HANDLING & ORDER CUT OFF TIME 

C. Delivery Terms

All orders are processed within 12-24 hours Monday-Friday, and orders placed after 1pm ET are processed the next business day. One of our carrier partners picks up your package from our warehouse (i.e. USPS, UPS). You’ll get a shipment notification email with a tracking number as soon as your package ships.

D. CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the final shipping address of your order, please contact us within 12 hours of placing your order athello@5minskinipl.com

E. Cancellations

We are able to accept cancellations at any time before the order has been dispatched (12 Hours after order has been placed). If an order has already been dispatched, please refer to our refund policy.

F. Parcels Damaged In Transit 

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

G. Duties and Taxes:

Local taxes and imports may be applicable in some countries and are not included in the amounts shown.
All such taxes and duties are covered by the customer.
We sell our products worldwide, and we cannot guarantee that they meet the import requirements of every country.
If in doubt, please check with your country’s customs office before placing your order.