Help Center

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Phone Support: +1 (888)-860-1504

Email: hello@5minskinipl.com

Address: 15075 SW 137TH STREET UNIT #10 MIAMI, FL 33196 USA

Over Onze Producten

De Sculpt 2.0

What Is IPL?
Is a light that targets the melanin in the hair follicle, which breaks the cycle of hair regrowth. With continued use, it delivers long-lasting hair reduction. An at-home Intense Light Pulse (IPL) hair removal device that uses warm and gentle.

Does IPL work on all skin types and hair colors?

Unfortunately not. IPL hair removal technology is not universally compatible. It's not suitable for tattooed and over-tanned skin, wounded areas, and pregnant. Additionally, the technology works best on the body areas with high contrast between hair color and skin tone, which means it is not suited for everyone and every body part. It is limited by IPL technology. It works least on black and dark brown skin tones and white, gray, red, and light blond hair color. Check the skin and hair color chart.

Is the IPL treatment painful?
Not at all!  IPL treatment is painless. Those with sensitive skin may experience discomfort in higher settings, but sticking with a lower intensity level makes treatment very gentle. IPL hair removal is usually safer and less painful. This is because it uses a multi-spectrum light instead of a single-wavelength laser. You might feel a mild tingle in sensitive areas during the treatment, but it shouldn't hurt.

Can I use my 5minskin device over tattoos?
You should not use the IPL over Tattooed skin. The light energy will be more attracted to the pigments in the skin than the melanin in your hair, which can lead to bad skin reactions. You should always use your 5minskin handset around your tattoos.

Is it suitable for freckled skin?
It is not recommended to use IPL treatment over dark freckles or moles. Light freckles are fine.

Is it safe for tanned skin?
For the health of your skin, it is recommended to wait at least 2 weeks after tanning before using your handset. If you have a sunburn, you should not use the device for at least one month.

Is hair loss permanent?

By adhering to the prescribed treatment plan, you can expect to achieve up to 80% hair removal. Maintaining a consistent routine is crucial for achieving lasting results. The device targets and destroys hair follicles that are in the 'anagen' or active growth phase. However, hairs that were not in the 'anagen' phase at the time of treatment may continue to grow. This is why we recommend doing maintenance treatment once every 1-2 months as needed.

How often do I need to use my handset?
1-3 weeks: 3 treatments per week (every 2 days)
4-6 weeks: 2 treatments per week.

When can I expect to see results?
In 3 Weeks: In less than 3 weeks of consistent treatments, you'll begin to see visible hair growth reduction. (* Refers to a decrease in hair count within 3 weeks, sourced from third-party laboratory testing reports. Individual results may vary)
In 6 Weeks: After 6 weeks of consistent bi-weekly treatments, the hair follicles start to shrink and the hair begins to fall out.
In 10 Weeks: Most people will have achieved the desired results by this stage, with skin becoming smooth and nearly hairless.

Which areas of my body can I use my 5minskin IPL handset?
Your IPL handset is effective to use everywhere that hair grows, including your arms, underarms, hands, legs, chin, neck, back, and bikini line. It is not recommended to use it around your eyes without protective eyewear. Here’s the recommended intensity level for different areas of your body: Armpits (levels 2-3) Face -  (level 2) Legs -  (levels 3-4) Arms -  (levels 3-4) Bikini area - (level 2)

Is it necessary to shave before using the handset?
Yes, we recommend that you shave the treatment area before using your handset. Shaving the hair to the appropriate length will help IPL effectively focus on the hair follicles. Before using the device, it is advised to shave your skin and clean the residual hair.

What hair removal can I use between treatments?
You should only shave. Waxing, plucking, threading, and epilation can all reduce the effectiveness of your treatment. This is because the hair follicle needs to be intact for IPL to work.

Is it safe to use the IPL device if I am currently doing skin treatment?
We do not recommend using the handset while doing the skincare treatment. It is also advisable to consult the doctor after the treatment is finished to make sure it is safe to start using the IPL technology.

Is the 5minskin IPL device cordless?
The device is not cordless. Your device needs to be plugged in at all times during the treatment. But the cord is long enough so you can use it comfortably and conveniently wherever you choose.

Do I need to wear protective eyewear during my treatment?
Yes! We recommend wearing protective glasses during treatment. The glasses are included in the package and they help to protect your eyes from bright flashes.

How do I clean my handset?
You can care for your handset by simply cleaning the window with a soft dry cloth or with our 5minskin UV sterilizer base.

Does my handset come with a warranty?
Yes! Each handset comes with a limited 1-year manufacturer’s warranty. If your handset stops working due to a manufacturing defect, it is eligible for a full replacement at no cost. You must contact support at hello@5minskinipl.com and we will take care of the rest.

Algemene Vragen

Verzending

Do you offer free shipping?
Yes we do! We offer Free 3-5 Day Delivery (through standard shipping) for all orders.

When will my order ship?
Orders will usually be shipped within 12-24 business hours. Please note that it may take up to 48 hours for your tracking information to update on the carrier's tracking website. Most packages take 3 -5 days from the ship date to arrive.

How long will it take for my order to arrive?
Our Standard Shipping usually takes 3-5 business days from the day it shipped to arrive to its final destination. Our Express Shipping usually takes from 2-3 business days. If you would like to know more about your shipping status, please email us to hello@5minskinipl.com, and we will provide you with the most updated tracking information.

My order stopped tracking but hasn't arrived! What should I do?
Oh no! We're so sorry to hear this. Please email us at hello@5minskinipl.com, along with your order number and first and last name, so we can look into this for you right away!

How do I change my shipping address?
We cannot change the delivery address once it is in transit. If you need to change the final shipping address of your order, please contact us within 12 hours of placing your order at hello@5minskinipl.com

Can I cancel my order?
We are able to accept cancellations at any time before the order has been dispatched (12 Hours after order has been placed). If an order has already been dispatched, please refer to our refund policy.

Retourneren

All return requests need to be raised with customer support Team.

Neem contact op

What is the best way to contact the 5minskin team?
The best way to reach us is by sending an email to hello@5minskinipl.com with a breakdown of how we can help! Please include an order number, or email us from the email associated with your account, so we can help as quickly as possible!
Email: hello@5minskinipl.com
Phone number: +1 (888)-860-1504
Contact hours: 9 AM - 5 PM EST Monday - Friday

What are 5minskin’s business hours?
9am - 5pm EST, Monday - Friday (excluding holidays)

Heeft u verdere hulp nodig?

Als u contact wilt opnemen, vul dan het onderstaande contactformulier in, en we nemen zo snel mogelijk contact met u op. Ons team is beschikbaar van maandag tot en met vrijdag van 9:00 tot 17:00 uur EDT.