Help Center
We are here to answer your questions!
Need Help?
Phone Support: +1 (888)-860-1504
Email: hello@5minskinipl.com
Address: 15075 SW 137TH STREET UNIT #10 MIAMI, FL 33196 USA
About Our Products
The Sculpt 2.0
What Is IPL?
Is a light that targets the melanin in the hair follicle, which breaks the cycle of hair regrowth. With continued use, it delivers long-lasting hair reduction. An at-home Intense Light Pulse (IPL) hair removal device that uses warm and gentle.
Does IPL work on all skin types and hair colors?
Unfortunately not. IPL hair removal technology is not universally compatible. It's not suitable for tattooed and over-tanned skin, wounded areas, and pregnant. Additionally, the technology works best on the body areas with high contrast between hair color and skin tone, which means it is not suited for everyone and every body part. It is limited by IPL technology. It works least on black and dark brown skin tones and white, gray, red, and light blond hair color. Check the skin and hair color chart.
Is the IPL treatment painful?
Not at all! IPL treatment is painless. Those with sensitive skin may experience discomfort in higher settings, but sticking with a lower intensity level makes treatment very gentle. IPL hair removal is usually safer and less painful. This is because it uses a multi-spectrum light instead of a single-wavelength laser. You might feel a mild tingle in sensitive areas during the treatment, but it shouldn't hurt.
Can I use my 5minskin device over tattoos?
You should not use the IPL over Tattooed skin. The light energy will be more attracted to the pigments in the skin than the melanin in your hair, which can lead to bad skin reactions. You should always use your 5minskin handset around your tattoos.
Is it suitable for freckled skin?
It is not recommended to use IPL treatment over dark freckles or moles. Light freckles are fine.
Is it safe for tanned skin?
For the health of your skin, it is recommended to wait at least 2 weeks after tanning before using your handset. If you have a sunburn, you should not use the device for at least one month.
Is hair loss permanent?
By adhering to the prescribed treatment plan, you can expect to achieve up to 80% hair removal. Maintaining a consistent routine is crucial for achieving lasting results. The device targets and destroys hair follicles that are in the 'anagen' or active growth phase. However, hairs that were not in the 'anagen' phase at the time of treatment may continue to grow. This is why we recommend doing maintenance treatment once every 1-2 months as needed.
How often do I need to use my handset?
1-3 weeks: 3 treatments per week (every 2 days)
4-6 weeks: 2 treatments per week.
4-6 weeks: 2 treatments per week.
When can I expect to see results?
In 3 Weeks: In less than 3 weeks of consistent treatments, you'll begin to see visible hair growth reduction. (* Refers to a decrease in hair count within 3 weeks, sourced from third-party laboratory testing reports. Individual results may vary)
In 6 Weeks: After 6 weeks of consistent bi-weekly treatments, the hair follicles start to shrink and the hair begins to fall out.
In 10 Weeks: Most people will have achieved the desired results by this stage, with skin becoming smooth and nearly hairless.
In 6 Weeks: After 6 weeks of consistent bi-weekly treatments, the hair follicles start to shrink and the hair begins to fall out.
In 10 Weeks: Most people will have achieved the desired results by this stage, with skin becoming smooth and nearly hairless.
Which areas of my body can I use my 5minskin IPL handset?
Your IPL handset is effective to use everywhere that hair grows, including your arms, underarms, hands, legs, chin, neck, back, and bikini line. It is not recommended to use it around your eyes without protective eyewear. Here’s the recommended intensity level for different areas of your body:
Armpits (levels 2-3)
Face - (level 2)
Legs - (levels 3-4)
Arms - (levels 3-4)
Bikini area - (level 2)
Is it necessary to shave before using the handset?
Yes, we recommend that you shave the treatment area before using your handset. Shaving the hair to the appropriate length will help IPL effectively focus on the hair follicles. Before using the device, it is advised to shave your skin and clean the residual hair.
What hair removal can I use between treatments?
You should only shave. Waxing, plucking, threading, and epilation can all reduce the effectiveness of your treatment. This is because the hair follicle needs to be intact for IPL to work.
Is it safe to use the IPL device if I am currently doing skin treatment?
We do not recommend using the handset while doing the skincare treatment. It is also advisable to consult the doctor after the treatment is finished to make sure it is safe to start using the IPL technology.
Is the 5minskin IPL device cordless?
The device is not cordless. Your device needs to be plugged in at all times during the treatment. But the cord is long enough so you can use it comfortably and conveniently wherever you choose.
Do I need to wear protective eyewear during my treatment?
Yes! We recommend wearing protective glasses during treatment. The glasses are included in the package and they help to protect your eyes from bright flashes.
How do I clean my handset?
You can care for your handset by simply cleaning the window with a soft dry cloth or with our 5minskin UV sterilizer base.
Does my handset come with a warranty?
Yes! Each handset comes with a limited 1-year manufacturer’s warranty. If your handset stops working due to a manufacturing defect, it is eligible for a full replacement at no cost. You must contact support at hello@5minskinipl.com and we will take care of the rest.
General Inquiries
Shipping
Do you offer free shipping?
Yes we do! We offer Free 3-5 Day Delivery (through standard shipping) for all orders.
When will my order ship?
Orders will usually be shipped within 12-24 business hours. Please note that it may take up to 48 hours for your tracking information to update on the carrier's tracking website. Most packages take 3 -5 days from the ship date to arrive.
How long will it take for my order to arrive?
Our Standard Shipping usually takes 3-5 business days from the day it shipped to arrive to its final destination. Our Express Shipping usually takes from 2-3 business days. If you would like to know more about your shipping status, please email us to hello@5minskinipl.com, and we will provide you with the most updated tracking information.
My order stopped tracking but hasn't arrived! What should I do?
Oh no! We're so sorry to hear this. Please email us at hello@5minskinipl.com, along with your order number and first and last name, so we can look into this for you right away!
How do I change my shipping address?
We cannot change the delivery address once it is in transit. If you need to change the final shipping address of your order, please contact us within 12 hours of placing your order at hello@5minskinipl.com
Can I cancel my order?
We are able to accept cancellations at any time before the order has been dispatched (12 Hours after order has been placed). If an order has already been dispatched, please refer to our refund policy.
Returns
What do I do if something arrives broken or damaged?
If your product is defective, immediately let our staff know, and we will send you a replacement for free after investigating the malfunction.
What is your return policy?
We offer a 90-day money-back guarantee for 5minskin IPL devices. If, within 90 days of your purchase from our official website, you are not satisfied with the product or the results, you may return it for a refund.
To ensure a fair application of the return policy, we recommend users to follow the recommended usage stated in the manual for at least two months or ask our Skin Care Experts via hello@5minskinipl.com submitting a return request. After about two months, users should see a noticeable reduction in hair growth. We also recommend extending your personal trial period to the full 90 days, as all individuals are different and it may take a longer period of time to see results from the IPL treatment. If the period of use is less than one month or the recommended usage stated in the manual is not followed, the return policy is considered void.
What is more, please note that IPL may not be effective for every individual depending on their hair color and skin tone. Therefore, we recommend that everyone review the suitability chart on our official website before purchasing. If you have any concerns or questions about IPL, our products, or anything else, please do not hesitate to contact our customer service team at hello@5minskinipl.com
How can I return the product?
We partner with ReturnGo https://5minskin.com/a/service to offer a smooth and efficient return process. Start your return online, select the items you wish to return and tell us why. Once authorized, return your order to our warehouse with a hassle free pre-paid shipping label we will provide. When we receive your returned items, Refunds are initiated immediately, but can take a few business days to post to your account (this is all based on how your payment company handles refunds).
1. Items can be returned or exchanged within 90 days from the delivery date. Note that overdue requests may not be accepted.
2. To ensure swift and hassle-free shipping, minimize unforeseen expenses, and responsibly evaluate and recycle returned items, we need to apply a 10% return Restocking fee. This fee covers return shipping and restocking costs.
3. Customers will receive a prepaid shipping label for a fastest, easy and effective return process.
4. We'll email you once processing your refund or exchange and the refund will be issued to your original payment method.
1. Items can be returned or exchanged within 90 days from the delivery date. Note that overdue requests may not be accepted.
2. To ensure swift and hassle-free shipping, minimize unforeseen expenses, and responsibly evaluate and recycle returned items, we need to apply a 10% return Restocking fee. This fee covers return shipping and restocking costs.
3. Customers will receive a prepaid shipping label for a fastest, easy and effective return process.
4. We'll email you once processing your refund or exchange and the refund will be issued to your original payment method.
Contact Us
What is the best way to contact the 5minskin team?
The best way to reach us is by sending an email to hello@5minskinipl.com with a breakdown of how we can help! Please include an order number, or email us from the email associated with your account, so we can help as quickly as possible!
Email: hello@5minskinipl.com
Phone number: +1 (888)-860-1504
Contact hours: 9 AM - 5 PM EST Monday - Friday
Email: hello@5minskinipl.com
Phone number: +1 (888)-860-1504
Contact hours: 9 AM - 5 PM EST Monday - Friday
What are 5minskin’s business hours?
9am - 5pm EST, Monday - Friday (excluding holidays)
Need Further Assistance?
If you need to get in touch fill out the contact form below, and we will be back to you as soon as possible. Our team is available Monday through to Friday from 9:00 am to 5:00 pm EDT.